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#721
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Saudi buyers take to Twitter over Alshaya refund rules
Twitter users in Saudi Arabia have launched a social media backlash against Gulf retail giant M.H. Alshaya, after the company rolled out new rules to restrict cash refunds to customers. Staff in five Alshaya stores in Dubai said in September that buyers returning faulty or unwanted goods could no longer receive cash or credit card refunds, but would instead receive store credit under new company-wide rules governing returns. Buyers have 12 months to spend their store credit - but the ruling ensures money is kept within the conglomerate’s network of shops, which includes Debenhams, H&M and Topshop. The policy appears to have been implemented in Saudi Arabia, where Twitter users are using the hashtag #noshaya to call for a boycott of the retailer’s stores until the policy is changed. “It’s so sad that it’s funny that no one really cares that the Saudi consumer gets ripped off on a daily basis!” said Tweeter @sara_alhaidar. “I told the guy @H&M the policy was silly [and] he said management have their reasons! Really? Is it to make sure no SR [Saudi riyals] leave the register?” Other Tweeters flagged up how the big brand names owned by Alshaya in the Gulf, such as H&M, offered more favourable returns policies on their own, domestic websites. A tweet from @Raiyola accused the firm of “hiding behind a silly policy that is equal to theft”. In a statement to Arabian Business in September, Alshaya said it would offer cash refunds for faulty goods in line with Dubai consumer protection laws, but would not offer refunds for any other reason. It is not clear whether consumer protection laws in Saudi Arabia also require stores to offer a cash or credit card refund for faulty or damaged items. Referring to the decision to offer store credit rather than cash or credit returns, a spokesperson said: “We believe this is something that our customers will love and appreciate, and that they will recognise that our policy is one of the most flexible and generous in the region.” A spokesperson for Alshaya was not immediately available to comment on Sunday. A report by Dubai’s consumer protection agency in June showed the majority of disputes between retailers and shoppers arise from refunds and exchanges. According to the DED, complaints from consumers soared in the first quarter of 2011, with 2,900 shoppers registering complaints against retailers, up from 2,300 last year. Alshaya manages more than 55 brands across the Middle East and operates 2,000 outlets in 15 countries. Brands include a range of household names such as Debenhams, H&M, The Body Shop, Starbucks, Boots, River Island, Oasis and Mothercare. Source: Arabian Business
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#722
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Ford set to expand operations in Saudi Arabia
US car giant Ford has announced plans to expand its operations in Saudi Arabia in a bid to build on sales growth expected to reach 60 percent in 2011. Ford said it will be opening a new branch office in Riyadh, which is expected to open in mid-2012. Sales of Ford and Lincoln vehicles in Saudi Arabia have grown rapidly and are the strongest of all the dealers in the Middle East. Ford expects to close 2011 with an unprecedented 47,000 sales in the kingdom, representing nearly 60 percent year-over-year growth from 2010 through its partner Al Jazirah Vehicles Agencies. "Al Jazirah has proven to be a great partner for Ford," said Stephen Odell, chairman and CEO, Ford of Europe, during a visit to Saudi Arabia. "We look forward to an even stronger collaboration once the new office opens." In 2011, Al Jazirah opened six new or renovated facilities and added 150 service bays throughout the kingdom. "As we look to 2012 and beyond, we will be relentless in our efforts to provide service excellence and enhance the ownership experience for Ford and Lincoln customers," said Odell. Two weeks ago, Ford celebrated the opening of a Middle East parts distribution centre in Dubai that will improve parts availability and significantly reduce the time dealers and customers will need to wait for parts to complete vehicle service repairs. The $53m parts centre is Ford's largest single investment in the region to date. Source: Arabian Business
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#723
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Saudi broadcasting forum tackles opportunities, challenges
JEDDAH - The inaugural four-day "Saudi Broadcasting Business Forum" kicks off today (Sunday) focusing on key opportunities and challenges facing the Kingdom's broadcasting industry. Dr Abdulaziz Khoja, Saudi Minister of Culture and Information, will inaugurate the event at Holiday Inn Al Qasr, in Riyadh. The gathering will also address the business objectives, market size and trends, revenue forecasting and market share issues. Event organizers IQPC said experts will address the massive growth potential in accessing information via social and new media channels within the Kingdom. Topics such as the quality of content, understanding new market dynamics, digital rights management, the complex relationship between new Internet and traditional TV, pay to view, piracy and the future of HDTV and 3DTV, are also high on the agenda in the subsequent days of the forum. Raj Parmar, IQPC forum director. said "we have provided a 'strategy' day for broadcasters to gain a greater understanding of upcoming projects, government goals and initiatives which will offer industry professionals a first class networking opportunity to discuss commercial opportunities in the Kingdom." Dr. Riad Najm, assistant deputy minister of engineering, Ministry of Culture and Information, Riyadh, will discuss how the MENOS (Multimedia Exchange Network over Satellite) project has hugely benefited the broadcasting industry in the Middle East region. Dr. Tarek Riri, general manager, Eqtisadia TV will be holding a keynote panel discussion on understanding the relationship between the government's role in communications and Saudi Arabia's economic development. The forum has attracted leading expert speakers such as Alan Musa, GM & VP Africa, Middle East and Pan Region, Turner Broadcasting; Caroline Faraj, CNN Arabic digital services director, Hossam El-Sokkari, Yahoo-Maktoob Middle East; Dr Ali Shwel Algarni, president, Saudi Association for Media and Communications and Faisal Al-Saif, Saudi TV Channel 2 Source: Saudi Gazette
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#724
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Unfortunately gold comes up again at the end of last week
It is now 1746 US dollar per aunce
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#725
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Saudi Arabia needs 1,65m new homes by 2015 - study
Saudi Arabia needs 1.65 million new homes by 2015 to meet growing demand in the world's largest oil exporter, Banque Saudi Fransi said in a report on Sunday. Saudi Arabia, the biggest Arab economy, is facing a massive housing problem due to rapid population growth and an inflow of expatriate workers coming to the kingdom which is rolling out a $400bn infrastructure spending plan. "We estimate private and public developers will need to build about 275,000 units a year through 2015 for a total of 1.65 million homes over six years," the report said. This figure would "cater to demands of a population that has doubled in size since 1988 and grows more than 2 percent annually" it added. Last Friday, Saudi King Abdullah offered $93bn in handouts which included SR250bn to ($66.7bn) be spent on 500,000 new homes. "Considering the housing supply-demand gap and the impending boom in youth demand for homes, we are bullish on the housing sector and confident the mortgage law will widen the scope of home ownership in the long term. "Still, reforms to address the market's structural deficiencies will need to compliment the law. Developers must focus on building supply of affordable housing since prevailing salaries are largely not high enough to support a mortgage finance boom," the report said. Saudi Arabia's long-awaited mortgage law has been in the planning stages for almost a decade. The kingdom's annual inflation slowed to a 10-month low of 4.9 percent in February, with growth in housing and transport costs subsiding, data showed on Sunday. Saudi Arabia's population is expected to reach 30 million in 2017, double the figure just 30 years ago, new research by Euromonitor International has revealed. Its analysis of the kingdom's population growth to 2030 also shows the number will hit 36.5 million by the end of the period under review, representing a near-40 percent rise compared to 2010. Source: Reuters
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#726
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Gold price cames down yesterday
It is 1718 US dollar per aunce at 5 AM this morning December 6, 2011
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#727
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2011 M&A activity in Middle East lowered
As a result of the dramatic events currently taking place across the Middle East, investment bankers across the region are now describing 2011 as "a year of anticipation", the "M&A Barometer - Special Situation Update" prepared by financial PR advisers M:Communications and business information provider Zawya, said Monday. The report said the revised activity levels will now remain "flat to down" compared to 2010. In earlier predictions made as recently as January 2011, bankers predicted a 20 percent increase in M&A volumes. Interviews with 12 of the region’s leading investment bankers revealed that economic activity in 2011 will be highly disrupted. A potential pick up in the latter half of the 2011 will be almost wholly dependent on the outcomes of the political upheavals across the region with some bankers feeling gloomy about regional M&A prospects for 2012 as well. According to a majority of bankers, the previous estimate of an increase of 20 percent in M&A activity during 2011 no longer remains realistic. However, although disruptive in the short term, there is general consensus that the political changes that have taken place over the past weeks will in the long term have positive effects on economic activity in the Middle East, the report noted. As a result of the political unrest, bankers now expect to see increased government investments directed toward domestic economies in sectors such as infrastructure, healthcare and education. "This is regarded as a strategic move by regional governments in order to more effectively manage the expectations of national populations," it said. Moreover, sovereign wealth funds are expected to revisit their investment strategies and redirect capital flow to investments within national and regional borders. Despite the fact that Egypt has seen some of the most dramatic political events, bankers still believe that the Egyptian economy has the potential to see very high levels of economic activity once the situation stabilizes. Other findings also showed that financial services is the sector most likely to suffer, mainly due to loss of credibility and confidence. Source: Saudi Gazette
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#728
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Gold price cames down yesterday
It is 1710 US dollar per aunce at 5 PM this evening December 9, 2011
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#729
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Saudi Prince Turki urges nuclear option after Iran
Former Saudi intelligence chief Prince Turki al-Faisal, voicing alarm about Iran's nuclear programme, has said the leadership should consider acquiring nuclear weapons to counter threats from Tehran, and from Israel. The prince, seen as influential though no longer holding public office, noted that Israel is widely assumed to have a nuclear arsenal and that Iran, Riyadh's arch-rival in the Middle East, is believed by many to be developing such weaponry. "If our efforts, and the efforts of the world community, fail to convince Israel to shed its weapons of mass destruction and to prevent Iran from obtaining similar weapons, we must, as a duty to our country and people, look into all options we are given, including obtaining these weapons ourselves," he told a conference in Riyadh on Monday. The remarks were covered in the Saudi press on Tuesday. Prince Turki has argued for a nuclear-free Middle East in previous speeches, but is now also pushing the idea that the conservative Islamic kingdom might enter an atomic arms race if Iran, its bitterest regional rival, became a nuclear power. Few analysts believe Riyadh, the world's top oil exporter and a key ally for the United States, is likely to embark upon a weapons programme in defiance of US calls for restraint. But Turki's remarks signal the extent of concern over non-Arab Iran's military ambitions among Arab Gulf countries. In his speeches, the prince has always repeated Saudi Arabia's official policy that the crisis over Iran's nuclear programme can only be solved through diplomacy and he has repeatedly warned against a military confrontation. However, Turki has been more outspoken in public than other leading Saudis against what Riyadh sees as Iranian expansionism in the Middle East. US diplomatic cables released by WikiLeaks showed the kingdom's leaders discreetly urging Washington to take stronger measures, including military action, against Iran. In June, a British newspaper quoted Turki as telling NATO officials that Saudi Arabia would have to develop nuclear weapons if Iran, its adversary in a confrontation that opposes Shi'ite and Sunni Muslim forces, succeeded in acquiring them. Iran, like Saudi Arabia a signatory to the nuclear Non-Proliferation Treaty (NPT), insists its nuclear programme is exclusively for generating electricity. It has suffered heavy sanctions from international powers demanding it halt activities that they believe are intended for military purposes. Israel, which has a policy of neither confirming nor denying that it has nuclear weapons, says it would not sign up to a ban until there were a comprehensive regional peace that included Iran, Saudi Arabia and others. That is a position effectively endorsed by Washington, Israel's most important ally. Saudi Arabia is estimated to spend as much as 10 percent of national income on its armed forces. It is also exploring the possibility of setting up its own nuclear power programme to reduce its consumption of oil, freeing up more crude for export. Source: Arabian Business
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#730
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Saudi buyers take to Twitter over Alshaya refund rules
Twitter users in Saudi Arabia have launched a social media backlash against Gulf retail giant M.H. Alshaya, after the company rolled out new rules to restrict cash refunds to customers. Staff in five Alshaya stores in Dubai said in September that buyers returning faulty or unwanted goods could no longer receive cash or credit card refunds, but would instead receive store credit under new company-wide rules governing returns. Buyers have 12 months to spend their store credit - but the ruling ensures money is kept within the conglomerate’s network of shops, which includes Debenhams, H&M and Topshop. The policy appears to have been implemented in Saudi Arabia, where Twitter users are using the hashtag #noshaya to call for a boycott of the retailer’s stores until the policy is changed. “It’s so sad that it’s funny that no one really cares that the Saudi consumer gets ripped off on a daily basis!” said Tweeter @sara_alhaidar. “I told the guy @H&M the policy was silly [and] he said management have their reasons! Really? Is it to make sure no SR [Saudi riyals] leave the register?” Other Tweeters flagged up how the big brand names owned by Alshaya in the Gulf, such as H&M, offered more favourable returns policies on their own, domestic websites. A tweet from @Raiyola accused the firm of “hiding behind a silly policy that is equal to theft”. In an emailed statement to Arabian Business, a spokesperson for Alshaya said: "Customers returning faulty or damaged goods are entitled to a full cash refund within the specified period and with proof of purchase, and we always comply with local laws. "All other refunds are credited onto the Alshaya Card to the full value of the purchase and can then be redeemed at any participating Alshaya outlet over the following 12 month period." A report by Dubai’s consumer protection agency in June showed the majority of disputes between retailers and shoppers arise from refunds and exchanges. According to the DED, complaints from consumers soared in the first quarter of 2011, with 2,900 shoppers registering complaints against retailers, up from 2,300 last year. Alshaya manages more than 55 brands across the Middle East and operates 2,000 outlets in 15 countries. Brands include a range of household names such as Debenhams, H&M, The Body Shop, Starbucks, Boots, River Island, Oasis and Mothercare. Source: Arabian Business
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